Returns & Refunds

Personalized Necklace Return Policy

Unfortunately, our necklaces are personalized and very unique to each customer so all sales are final. If the necklace is damaged we will gladly accept the return within 60 days. Contact us at info@herojewel.co and we will get you taken care of. 

Keychain and/or Pin Return Policy

Our keychain and/or pin return policy lasts 60 days. To return a keychain or pin, it must be in the same condition that you received it. 

Please contact us if there is an issue with your order and we can provide you with our return address. Do not return your item to the manufacturer address. 

Cancellation Policy

The creation process starts 48 hours after you purchase as we are working to deliver your order ASAP, so please contact us immediately if you would like to cancel your order. Unfortunately if our crafting team has started working on your order, it can not be cancelled.