Returns & Refunds

Personalized Necklace Return Policy

All of our necklaces are personalised and handcrafted, therefore we don't offer a return policy. However, if you find your necklace damaged, in poor condition or anything else, you have 60 days to return your product and we can issue you a replacement.

Please contact us if there is an issue with your order and we can provide you with our return address. Do not return your item to the manufacturer address. 

Cancellation Policy

All of our products will being the creation process 48 hours after the order has been placed. If you would like to cancel your order (within 48 hours), just email us at info@herojewel.co and we can cancel the order for you. If our manufacturers have already begun handcrafting your necklace, unfortunately we are not able to cancel the order.